This section collects reports that are not court decisions but document the bank’s conduct in its own words and in the press: the bank’s annual public-complaints reports, immediate reports to the Israel Securities Authority, the litigation notes in its financial statements, and articles in the financial press. Each item links to its source.
The merger of Bank Igud into Mizrahi Tefahot
- The bank’s 2022 public-complaints report has a separate category “Other (Igud merger)”: 615 complaints, 14.22% of all inquiries. That year Bank Igud itself received 468 complaints and a further 532 requests. Source: 2022 report
- 2023 report: “Other (including the Igud merger)”: 540 complaints, 11%. Source: 2023 report
- The bank’s CEO, Moshe Lari, to Calcalist: “there were failures, but not a critical mass”; moving 160,000 customers took two years; 15% of customers moved to another bank. Source: Calcalist (Hebrew)
- TheMarker, 17 Nov 2021: “Igud customers got lost: no access to the account or the money, and the bank does not answer”. Source: TheMarker (Hebrew)
- Timeline: purchase agreement 27 Nov 2017; Competition Commissioner objects 30 May 2018; appeal granted by the Competition Tribunal (case 745-07-18) in 2019; Igud becomes a subsidiary 1 Oct 2020; all customers transferred by 15 Nov 2022; banking licence returned in January 2023. The bank’s report list
Pending class actions
In its financial statements for Q1 2025 the bank disclosed 16 material motions to certify class actions pending against it and its subsidiaries. Note 10. Decisions already handed down are in the Court rulings section.